Question 1

How long does a medical translation take?

Accepted Answer

Turnaround depends on volume and specialty. A medical translator works 1,500–2,500 words per day with full TEP review. For urgent projects, we deploy parallel teams and can guarantee 48-hour delivery for documents up to 5,000 words.

Question 2

Do you provide certified translations?

Accepted Answer

Yes. We issue certificates of faithful translation for documents requiring certification. We work with ATA-certified translators and qualified members of ITI.

Question 3

How do you handle confidentiality?

Accepted Answer

All translators and reviewers sign NDAs before accessing any project files. Documents are transferred securely and permanently deleted from our servers upon project completion, if requested.

Question 4

What are your rates?

Accepted Answer

Rates depend on the service, language pair, subject matter, and volume. Contact us for a customized quote.

Question 5

What file formats do you accept?

Accepted Answer

We work with all standard formats, including Word, PDF, Excel, PowerPoint, InDesign, XML, HTML, and more.

Question 6

Do you offer free quotes?

Accepted Answer

Yes. Send us your documents or a project description, and we'll provide a detailed quote with turnaround time.

Question 7

Can you sign an NDA before I share my files?

Accepted Answer

Absolutely. Confidentiality is a core part of how we work. We can execute your NDA or provide our own before any files are exchanged.

Question 8

What is the difference between U.S. Spanish and Latin American Spanish?

Accepted Answer

U.S. Spanish reflects the language as used by Hispanic/Latino communities in the United States, with vocabulary, tone, and cultural references suited to that audience. Latin American Spanish is used for Spanish speakers in Latin America. Choosing the right variant ensures your content is accurate, natural, and appropriate for your target population.

Question 9

Can you handle high-volume projects with tight deadlines?

Accepted Answer

Yes. We have a network of qualified medical translators and can deploy parallel teams for large or urgent projects. Contact us to discuss your volume and timeline.

Question 10

What is ATA certification and why does it matter?

Accepted Answer

ATA certification is awarded by the American Translators Association to translators who pass a rigorous examination. It is the most recognized professional credential in the U.S. translation industry and independently verifies a translator's competence in a specific language pair.

Question 11

What does MITI status mean?

Accepted Answer

MITI stands for Member of the Institute of Translation and Interpreting, the UK's leading professional body for translators and interpreters. MITI status indicates that a translator meets the institute's professional standards and is committed to ongoing development in the field.

Frequently Asked Questions

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